FAQs
Ordering and Shipping
- How long will it take to process my order?
- Orders are processed within 1-3 business days from the date of order and shipped the next day after processing. Please note that we don’t ship on weekends.
- How long does shipping take?
- Depending on demand and your location, shipping times vary from 7 to 30 days after processing. For international orders, please allow up to 2-4 weeks.
- How can I track my order?
- You can track your order on our website’s tracking page. Please have your order number handy. If you encounter any issues, our 24/7 customer support team can assist you via email at info@Velanzo.com.
- Do you offer international shipping?
- Yes, we ship internationally for a flat rate of $4.95, the same as our domestic shipping cost.
Cancellations and Modifications
- Can I cancel or modify my order?
- You may request order cancellations or modifications within 12 hours of placing your order. Please email us at info@Velanzo.com for quick processing. After this period, changes may not be possible as your order might have already been processed.
Returns and Refunds
- What is your return policy?
- We offer a 30-day return policy. To qualify for a return, items must be in their original condition with tags and packaging intact. Start your return by contacting us at info@Velanzo.com.
- How do I return an item?
- After contacting us, if your return is accepted, we’ll send you a return shipping label along with instructions on where and how to send your package.
- What if my item is defective or incorrect?
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.
- When will I receive my refund?
- Refunds are processed within 10 business days after we receive and inspect the returned item. It may take some time for your bank or credit card company to process and post the refund.
Additional Information
- What payment methods do you accept?
- We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
- Will I be charged customs and taxes?
- Prices are tax-free in USD. You may be liable for duties and taxes once your order arrives. These charges are determined by your local customs office and are your responsibility.
- What if I don't receive my order within the expected timeframe?
- If your order hasn’t arrived within 30 days of shipping, you are eligible for a full refund. Please contact us to initiate the process.
Contact Us
- How can I contact customer service?
- For any inquiries, reach out to us at info@Velanzo.com or call us at 773.938.7534. Our customer service team is eager to assist you.